Every single customer interaction represents signals about the health of the relationship, yet these signals are ignored simply because the technology doesn’t exist to capture them.
Every comment, every action is in reaction to your relationship with your customer. They are telling you what’s working, what’s not and how to serve them better.
Surveys are not real-time, nor comprehensive enough to make the data actionable.
The millions of customer interactions are no longer a black box, no longer have to rely on manual agent dispositions or one-off studies. Empower your employees with realtime access to what’s happening.